playlet/app/Service/ExternalUser...

<?php


namespace App\Service;


use App\Log;
use App\Models\AbnormalAccountWarnConf;
use App\Models\Customer;
use App\Models\CustomerDetails;
use App\Models\CustomerDynamic;
use App\Models\SourceQrcodes;
use App\Models\UserSop\UserSopRule;
use App\Models\WelcomeMsg;
use App\RedisModel;

class ExternalUserService
{
    /**
     * 外部联系人变更事件回调处理
     * */
    public static function changeExternalContactEvent($msgObj)
    {
        try {
            $changeType = trim($msgObj->ChangeType);
            $corpid = trim($msgObj->ToUserName);
            switch($changeType) {
                case 'add_external_contact':        // 添加企业客户事件
                case 'edit_external_contact':        // 编辑客户事件
                case 'add_half_external_contact':    // 外部联系人免验证添加成员事件
                    $data['corpid'] = $corpid;
                    $data['user_id'] = trim($msgObj->UserID);
                    $data['external_userid'] = trim($msgObj->ExternalUserID);
                    $data['state'] = trim($msgObj->State);
                    $data['change_type'] = $changeType; // 添加变更类型
                    $welcomeCode = trim($msgObj->WelcomeCode);
                    $createTime  = trim($msgObj->CreateTime);

                    # 新添加客户入队列发送欢迎语
                    if(!empty($welcomeCode)) {
                        $newUserInfo = array(
                            'corpid' => $corpid, 'user_id' => $data['user_id'], 'external_userid' => $data['external_userid'],
                            'welcome_code' => $welcomeCode, 'push_time' => date('Y-m-d H:i:s'), 'state' => $data['state']
                        );

                        RedisModel::lPush(WelcomeMsg::WELCOME_USER_RDS, json_encode($newUserInfo));

                        # 判断企业是否配置了个人SOP
                        $isSetSopRule = UserSopRule::where('enable', 1)->where('corpid', $corpid)->where('status', 1)->exists();
                        if($isSetSopRule) {
                            $sopResult = RedisModel::lPush(UserSopRule::USER_SOP_RDS, json_encode($newUserInfo));
                            Log::logInfo('配置了SOP的企业，客户信息入队列【Playlet::User_Sop_List】完成', [
                                'data' => $newUserInfo,
                                'result' => $sopResult
                            ], 'UserSopRuleDealTrace');
                        }

                        Log::logInfo('待发送欢迎语数据插入队列【Playlet::Welcome_User_List】完成', [
                            'data' => $newUserInfo
                        ], 'WelcomeCodeSendTrace');
                    }

                    # 校验是否是删除后重新添加的用户
                    $hasSave = CustomerDetails::suffix($corpid)->where('user_id', $data['user_id'])
                        ->where('external_userid', $data['external_userid'])
                        ->where('corpid', $corpid)
                        ->where('loss_status', 0)
                        ->count();

                    if($hasSave) {
                        $changeStatusResult = CustomerDetails::suffix($corpid)->where('user_id', $data['user_id'])
                            ->where('external_userid', $data['external_userid'])->where('corpid', $corpid)->update([
                                'loss_status' => 1, 'enable' => 1, 'can_receive' => 1
                            ]);

                        if(!$changeStatusResult) {
                            Log::logError('客户删除后再添加时状态修改失败', [
                                'corpid' => $corpid, 'user_id' => $data['user_id'], 'external_userid' => $data['external_userid'], 'has_save' => $hasSave
                            ], 'HasSaveExternalUser');
                        }
                    }

                    # 异步获取客户信息
//                    $rdsKey = Customer::CUSTOMER_UPDATE_WAITING_TEMPLATE_RDS;
//                    $result = RedisModel::lPush($rdsKey, json_encode($data));
//
//                    if(!$result) {
//                        Log::logError('新添加客户信息入队列失败', $data, 'UpdateExternalContact');
//                        return false;
//                    }
                    # 获取客户信息
                    $result = CustomerService::updateExternalInfo(
                        $corpid, $data['user_id'], $data['external_userid'], $data['state'], $changeType
                    );
                    if(!$result) {
                        Log::logError('外部联系人详情信息获取失败', [
                            'data' => $data
                        ], 'ChangeExternalContactEvent');
                    }

                    # 渠道码处理入队列
                    RedisModel::lPush(SourceQrcodes::SOURCE_QRCODE_DEAL_RDS, json_encode([
                        'corpid'          => $corpid,
                        'user_id'         => $data['user_id'],
                        'external_userid' => $data['external_userid'],
                        'state'           => $data['state'],
                        'change_type'     => $changeType,
                        'create_time'     => $createTime
                    ]));

                    if($changeType != 'edit_external_contact') {
                        # 添加客户动态信息
                        $result = CustomerDynamic::customerDynamicSave($corpid, $data['external_userid'], $data['user_id'], 1);
                        if(!$result) {
                            Log::logError('（添加客户）客户动态信息存储失败', $data, 'CustomerDynamicSave');
                        }
                        # 客户充值信息入队列
                        $result = RedisModel::lPush(Customer::CUSTOMER_PAID_INFO_RDS, json_encode(['corpid' => $corpid, 'external_userid' => $data['external_userid']]));
                        if(!$result) {
                            Log::logError('（添加客户）客户充值信息入队列失败', $data, 'CustomerPaidInfoDeal');
                        }
                        # 客户信息入队列以处理绑定投放相关数据
                        $result = RedisModel::lPush(Customer::CUSTOMER_AD_RELATION_RDS, json_encode([
                            'corpid' => $corpid,
                            'external_userid' => $data['external_userid'],
                            'user_id' => $data['user_id']
                        ]));
                        if(!$result) {
                            Log::logError('（添加客户）处理绑定投放相关数据入队列失败', $data, 'CustomerAdRelationDeal');
                        }
                    }

                    if('add_external_contact' == $changeType) { // 客服客户数+1
                        RedisModel::hIncrby(CustomerDetails::EXTERNAL_CONTACT_COUNT_RDS, $corpid.'##'.$data['user_id'], 1);
                        CustomerService::checkCustomerLossStatusInCorp($corpid, $data['external_userid']);
                    }

                    # 放入客服号总粉丝数预警队列中
                    RedisModel::lPush(AbnormalAccountWarnConf::USER_SCALE_WARN_USER_LIST, json_encode([
                        'corpid' => $corpid, 'user_id' => $data['user_id']
                    ]));
                    break;
                case 'del_external_contact': // 删除企业客户事件
                    $data['corpid'] = $corpid;
                    $data['user_id'] = trim($msgObj->UserID);
                    $data['external_userid'] = trim($msgObj->ExternalUserID);
                    $data['source'] = trim($msgObj->Source);

                    $result = ExternalContactService::deleteExternalContact(
                        $corpid, $data['user_id'], $data['external_userid'], $data['source']
                    );
//                    $result = RedisModel::lPush(Customer::DEL_CUSTOMER_RDS, json_encode($data));
                    if(!$result) {
                        Log::logError('删除企业客户事件处理失败', $data, 'DeleteExternalContact');
                        return false;
                    }
                    # 添加成员动态信息
                    $result = CustomerDynamic::customerDynamicSave($corpid, $data['external_userid'], $data['user_id'], 2);
                    if(!$result) {
                        Log::logError('（删除企业客户）客户动态信息存储失败', $data, 'CustomerDynamicSave');
                    }
                    # 客服客户数-1
                    RedisModel::hIncrby(CustomerDetails::EXTERNAL_CONTACT_COUNT_RDS, $corpid.'##'.$data['user_id'], -1);
                    CustomerService::checkCustomerLossStatusInCorp($corpid, $data['external_userid']);
                    break;
                case 'del_follow_user':     // 删除跟进成员事件
                    $data['corpid'] = $corpid;
                    $data['user_id'] = trim($msgObj->UserID);
                    $data['external_userid'] = trim($msgObj->ExternalUserID);

                    $result = ExternalContactService::deleteFollowUser($corpid, $data['user_id'], $data['external_userid']);

//                    $result = RedisModel::lPush(Customer::DEL_FOLLOW_USER_RDS, json_encode($data));
                    if(!$result) {
                        Log::logError('删除跟进成员通知处理失败', $data, 'DeleteFollowUser');
                        return false;
                    }

                    # 添加成员动态信息
                    $result = CustomerDynamic::customerDynamicSave($corpid, $data['external_userid'], $data['user_id'], 3);
                    if(!$result) {
                        Log::logError('（删除跟进成员）客户动态信息存储失败', $data, 'CustomerDynamicSave');
                    }
                    CustomerService::checkCustomerLossStatusInCorp($corpid, $data['external_userid']);
                    break;
                case 'customer_refused':        // 客户接替失败事件
                    $data['corpid'] = $corpid;
                    $data['user_id'] = trim($msgObj->UserID);
                    $data['external_userid'] = trim($msgObj->ExternalUserID);
                    $data['fail_reason'] = trim($msgObj->FailReason);

                    $result = RedisModel::lPush(Customer::CUSTOMER_REFUSED_RDS, json_encode($data));
                    if(!$result) {
                        Log::logError('新添加客户信息入队列失败', $data, 'CustomerRefused');
                        return false;
                    }
                    break;
            }
        } catch (\Exception $e) {
            Log::logError('外部联系人变更事件回调处理发生异常', [
                'line' => $e->getLine(),
                'msg' => $e->getMessage(),
                'data' => $msgObj
            ], 'ChangeExternalContactEvent-Exception');
            return false;
        }

        return true;
    }
}